My package went missing. What should I do?

We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we’d be happy to assist you with your lost order. Please follow our steps below: 1. **Please check with your household members or neighbors to see if anyone may have received the package.** Often times, this is how our customers have found their lost packages. If no one has received your package, continue with the following steps. 2. **You will need to open a claim with the shipping provider.** USPS: [https://www.usps.com/help/claims.htm](https://www.usps.com/help/claims.htm) UPS: [https://www.ups.com/claims](https://www.ups.com/claims) 3. **Contact us at [YOUR PHONE NUMBER] or email us at [YOUR EMAIL ADDRESS]** Let us know that your package is missing and provide us with the following information: - Your claim number from the shipping provider. - A shipping address where an adult will be present to sign for the re-shipment. 4. **We’ll re-ship out your order to you.**